Returns & Refunds
We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.
As lovely as our products maybe, we understand that sometimes they do not fit in your home as expected. For such instances, we do provide returns as a service. We accept returns only up to 7 days post delivery of the order. We would request you to clearly mention the items you wish to return. In case you are partially returning an order, please hand over only the partial order to the pickup agent.
If it is the first time you are returning a product with us, please understand that refund will be done only after return order is delivered to our warehouse. Shipping charges (if any) paid at the time of placing the order is not refundable.
In the event that the customer wishes to return the order, they will be responsible for paying for the shipping fees to return it. The shipping charges (if any) paid at the time of order placement are non-refundable.
1. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
2. We ship several thousand parcels a day and a missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the P-Plus International team on email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the P-Plus International team within 24 hours of receiving the successful delivery email/SMS.
3. P-Plus International uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more.
1. Orders cannot be cancelled or altered after placing the order. Once an order is packed / shipped, it cannot be cancelled and will be treated as return if there is no acceptance. For COD orders, P-Plus International reserves the right to deny future orders. In case of prepaid orders, P-Plus International will reserve the right to charge 2 way shipping costs.
We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the P-Plus International Care team at mishenterprises1709@gmail.com or on WhatsApp at +91 8140303133
Return requests have to be approved before processing. The P-Plus International care team must receive and approve your return request by email or text or WhatsApp. Once your request is received, it may take 48 hours for the team to get back with or without an approval.
Once returns are received by us and clear our quality checks, you will receive your refund via bank transfer or UPI payments.
For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.
P-Plus International reserves the right to deny repeated returns for the same order
P-Plus International has complete discretion over returns and quality checks, but rest assured that we aim to provide the highest quality products for your household!
For any other questions or clarifications, please reach out to the P-Plus International Care team at mishenterprises1709@gmail.com
